Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect the personal information you give us when you create an account, make deposits or use our site. We respect your privacy and set out below the types of data we process, how we use it, your rights, and how to contact us about your information.
Types of data we collect
We collect a range of information to operate accounts securely and provide our services. This includes personal data, technical data and transactional data gathered directly from you, from your device and from third-party service providers.
Personal data
Personal data includes name, date of birth, contact details, identity documents provided for verification, and payment information. We also retain account credentials, security questions and other details you choose to add to your profile.
Technical data
Technical data covers IP address, device and browser information, cookie identifiers, login timestamps and other diagnostic or site-performance information that helps us secure and improve the service.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, bet and play history, promotional activity and any communications related to transactions or disputes.
How we use your information
We use your data to create and manage your account, process payments, carry out identity checks and comply with legal obligations. Your information also supports security and fraud prevention, customer support, reporting, and basic analytics to improve the service. Where you have given consent, we may use your contact details for marketing - you can withdraw consent at any time.
Data protection and storage
We store personal data only for as long as necessary to provide our services, meet legal obligations and resolve any disputes. We protect data using appropriate technical and organisational measures, such as access controls and industry-standard safeguards. We limit access to personal information to authorised staff and trusted third-party providers who process data on our behalf.
Cookies and tracking technologies
We and our partners use cookies and similar technologies for essential site functions, analytics and optional personalised content. You can manage cookie preferences through our cookie settings and via your browser. Disabling certain cookies may affect site functionality.
Your rights
You have rights concerning your personal data, including the right to access, correct or delete data, restrict or object to processing and to withdraw consent where applicable. You may also request a copy of certain information in a portable format. If you have concerns you can raise them with us or with the relevant data protection authority.
Access, correction and deletion of data
To access, correct or request deletion of your data, use your account settings or contact support. Please provide sufficient information to verify your identity. We will respond to requests in line with applicable law and may retain certain information where required for legal or fraud-prevention reasons.
Information sharing and third parties
We share personal data with service providers such as payment processors, identity-check suppliers, fraud-prevention agencies and IT partners that perform services on our behalf. We may also disclose information where required by law or to protect our rights. Where possible we use contracts to ensure third parties handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and the policy will be updated with an effective date. Please check this page regularly for the latest information. For questions or requests about your data contact [email protected].